How to cancel a payment

Instructions:

1. Navigate to the Payments tab on the top left corner of your Flywire Agent Platform
2. Search for the payment with the student’s name or the Payment ID
3. Select the payment
4. Click on the tracking link
5. On the Payment status page scroll down and you will see the Cancel payment button
6. Choose any option
7. Click Cancel payment
8. A ribbon at the top of the screen will confirm that the payment has been canceled

Note: For additional guidance please refer to the lower left corner of the Flywire Agent Platform where you can find:

• step-by-step resources in the Help Center,
• immediate assistance, by initiating a Live Chat, 
• or you can review existing help requests (or submit a new one) by clicking on "My Support Tickets."